Refund & Return Policy

1. Your statutory rights

This Policy supplements the rights available under applicable consumer law and does not limit rights that cannot legally be excluded. If local law gives you a mandatory cooling- off, cancellation, refund, or remedy right, that right applies even where this Policy is less generous.

2. Recurring memberships

Canceling renewal

Monthly and yearly memberships renew automatically. You can cancel future renewal through the Stripe billing portal available from Dessix. Cancellation normally takes effect at the end of the current paid period, and your membership benefits continue until then.

Initial purchase

You may request a refund for your first recurring membership payment within 14 days of purchase. Where the membership or discounted services began at your request during that period, we may deduct the value of benefits already supplied when applicable law permits it. A request made after 14 days is considered only where required by law or where the service was materially unavailable due to a Dessix fault.

Renewals

Renewal payments are generally non-refundable once a new billing period has started. Contact us promptly if a renewal was duplicated, unauthorized, or charged after a timely cancellation request.

3. Lifetime membership

You may request a refund for a Lifetime membership within 14 days of purchase. We may refuse or reduce the refund where benefits have already been materially used and applicable law permits that result. After that period, Lifetime membership purchases are non-refundable except for duplicate or unauthorized charges, material service failure, or another remedy required by law.

4. Wallet top-ups

A wallet top-up buys cash-funded credit for metered Built-in Agent usage. You may request a refund within 14 days of the top-up. The maximum refund is the unused cash-funded balance attributable to that payment. Completed AI usage and other settled wallet debits are not refundable simply because the resulting output was not useful or was later discarded.

Dessix consumes cash-funded wallet lots before promotional grant lots. As a result, using the Built-in Agent may reduce the refundable amount even when your displayed total wallet balance still includes promotional credit. Refunds are applied against the most recent eligible cash-funded balance and returned to the original payment method where possible.

5. Promotional and granted credits

Signup credit, promotional bonuses, membership allowances, trial credit, and other granted amounts have no cash value and are non-refundable. A refund of the associated payment does not convert a promotional amount into cash. We may remove or expire granted credit in line with the terms shown when it was issued.

6. Service problems and unauthorized payments

Contact us if a paid Dessix service was materially unavailable, a payment was duplicated, or you believe a payment was unauthorized. We may ask for information needed to locate the transaction, secure the account, and determine the appropriate remedy. A third-party runtime, model provider, connector, or service purchased directly from that provider is governed by that provider’s refund policy.

7. How to request a refund

Email [email protected] from the address associated with your Dessix account and use the subject “Refund Request.” Include the product or payment, purchase date, receipt or payment reference, and a short explanation. We may request identity or account verification before acting.

We will review the request and send the decision or any request for additional information by email. Approved refunds are submitted to the original payment method. The payment provider and your bank control when the funds appear, and taxes or currency conversion may be adjusted according to their rules and applicable law.

8. Chargebacks and abuse

Please contact us before opening a payment dispute so we can investigate. We may suspend paid features while a chargeback or fraud review is open and may offset refunds against amounts already refunded, disputed, consumed, or owed. This does not affect rights that applicable law gives you.

9. Changes

We may update this Policy for future purchases. The version in effect when you made a purchase governs that purchase unless a later version gives you more favorable rights or a change is required by law.